Return and Exchange

RETURNS & EXCHANGE POLICY

At Fynsia, your trust matters to us. We want you to enjoy your shopping experience, so we've kept our return and exchange guidelines simple, transparent, and easy to understand.

1. Return & Exchange Window

Eligible return or exchange requests must be raised within 3 days of delivery. Products must be unused and returned with their original tags, packaging, and invoice. All requests are subject to verification and the applicable eligibility conditions.

2. Refunds & Store Credit

We generally offer store credit or an eligible exchange instead of monetary refunds, except where a refund or other remedy is required under applicable law(For e.g delayed delivery from our end for a prepaid order will be applicable for account refund). Store credit can be used towards a future purchase from Fynsia.

3. Convenience Charges

For eligible requests, the following charges apply:

Store credit: ₹100 will be deducted from the eligible store credit amount.
Instant exchange: An additional ₹100 exchange charge applies.

If an incorrect product is delivered due to an error on our part, applicable exchange-related shipping charges will be reimbursed after verification.

4. Complimentary Gifts

If your order includes a complimentary gift, it must be returned along with the product when requesting a return or exchange. Please ensure the gift is included in its original condition so we can process your request smoothly.

5. Unboxing & Return Parcel Videos

For concerns involving damaged products, missing items, or incorrect deliveries, please record a single, continuous unboxing video showing the sealed parcel, shipping label, and complete opening process without cuts or pauses.

We also recommend recording a video while handing over your return parcel to the courier executive. These videos help us verify concerns and coordinate with our delivery partners. If a video is unavailable, please contact us so we can review the available evidence, subject to applicable legal requirements.

6. Sale & Non-Returnable Products

Products purchased during sale events or special promotional offers are not eligible for returns or exchanges due to change of mind or personal preference. If a product arrives damaged, defective, incorrect, or not as described, please contact us so we can review the issue and assist appropriately.

Please check the individual product description before placing your order. Products specifically marked “Non-Returnable” are not eligible for ordinary returns. Any applicable remedies for defective, damaged, incorrect, or misrepresented products will be handled in accordance with applicable law.

7. Processing Timeline

Once your returned parcel is received and verified, the return or exchange process generally takes 15–30 days, depending on the verification and processing requirements. We'll do our best to keep you informed of any updates.

8. Eligibility & Verification

Returned products must meet the applicable eligibility conditions. Products that have been used, altered, damaged after delivery, or returned with missing components may not qualify for a change-of-mind return or exchange. Each request is reviewed fairly, and nothing in this policy limits rights or remedies available under applicable law.