Shipping policy

SHIPPING POLICY

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Indian Orders Policy

Order Processing

Orders are usually processed and dispatched within 1ā€“3 business days after order confirmation. Processing timelines may vary during sales, promotions, or holidays.

Delivery Timeline

Once dispatched, orders are typically delivered within 3ā€“8 business days, depending on the delivery location. Within Mumbai orders are delivered within 24 hours of dispatch. Delivery timelines are indicative and may be affected by factors beyond our control such as courier delays, weather conditions, or regional restrictions.

Address & Delivery Responsibility

To ensure smooth and timely delivery, we kindly request customers to provide accurate and complete shipping details while placing an order. While we make every effort to assist in case of delivery issues, delays or non-delivery caused due to incorrect or incomplete address information may be beyond our control.

Damaged or Tampered Deliveries

If a parcel appears damaged or tampered with at the time of delivery, customers are kindly requested to record a single, continuous video while receiving and opening the package, clearly showing the parcel and the product. This helps us coordinate with our delivery partners and resolve concerns efficiently. In the absence of such a video, we may be unable to escalate or process related claims.

Delays, Loss & Resolution

In rare cases of delays or lost shipments, we will work closely with our courier partners to investigate and assist. Resolution, including replacement or refund, will be processed based on the outcome of the investigation.

Contact Information

For any questions, support, or concerns related to orders or website usage, you may reach out to us using the contact details below. We aim to assist our customers in a timely and fair manner.

Email: care@fysnia.com
WhatsApp: +91 8828578692

International Orders Policy

Shipping & Delivery

  • International orders are typically processed within 1ā€“3 business days.

  • Delivery timelines vary by destination and typically range between 10ā€“15 business days from dispatch. Delays due to customs clearance or local courier services may occur.

  • To ensure the fastest and most reliable delivery, international orders are shipped through trusted logistics partners such as DHL, FedEx, Aramex, and DLV. The shipping carrier is selected based on the destination, serviceability, and available shipping options at the time of dispatch.

Duties & Taxes

  • International orders are shipped on a Delivered Duty Paid (DDP) basis.

  • All applicable duties and taxes are included in the final amount paid at checkout.

  • Customers will not be required to pay additional customs charges upon delivery unless otherwise stated.

Tracking

  • Tracking details will be shared once the order has been dispatched.

  • Customers are responsible for providing accurate shipping information.

Damaged, Incorrect or Missing Items

  • Any damaged, incorrect, or missing item must be reported within 48 hours of delivery.

  • Clear photos and an unboxing video may be required to verify and process claims.

Returns & Exchanges

  • Due to the nature of international shipping, international orders are generally not eligible for returns or exchanges unless the item received is damaged, defective, or incorrect.


Refused or Undeliverable Orders

  • Orders returned due to an incorrect address, refusal of delivery, or failure to receive the shipment may be subject to deductions for shipping and handling charges from any eligible refund.

Contact Us

For any questions regarding your international order, please contact us at support@fynsia.com.


šŸŒ Worldwide Shipping | Duties & Taxes Included | Fully Trackable Delivery