Shipping policy

SHIPPING POLICY

At Fynsia, we do our best to dispatch your orders promptly and ensure they reach you safely. Here's everything you need to know about our shipping process.

1. Order Processing & Dispatch

Orders are generally processed and dispatched within 1–3 business days after confirmation. During sales, festive seasons, holidays, or high-order-volume periods, dispatch may take longer. Our team always tries its best to get your order ready and dispatched from our warehouse as soon as possible.

2. Delivery Timeline

Delivery timelines are estimates and are not guaranteed. Orders usually arrive within 3–8 business days after dispatch, depending on the delivery location and logistics partner. For Mumbai, delivery is generally expected within 24 hours of dispatch, subject to courier availability and service conditions.

We primarily ship through Delhivery & Blue Dart. Actual delivery dates depend on the logistics partner, and delays may occur due to operational issues, weather, high-demand periods, or other unforeseen circumstances. We request customers to consider the mentioned timelines as estimates rather than guaranteed delivery dates.

Would you prefer a different courier service? Simply contact us on WhatsApp at +91 8828578692 before your order is dispatched. We'll check the availability and feasibility of shipping through your preferred courier.

3. No Open-Box Delivery

We currently do not offer open-box delivery for our orders. However, if you'd like to check the product before placing your order, feel free to contact us on WhatsApp at +91 8828578692. Our team will be happy to share actual product photos to help you shop with confidence.

4. Delivery Details

Please ensure your shipping address, phone number, and other delivery details are accurate when placing your order. Incorrect or incomplete information may lead to delivery delays or failed delivery attempts.

5. Lost, Damaged or Tampered Parcels

If your parcel arrives damaged, appears tampered with, or contains missing items, please record a single, continuous unboxing video showing the sealed parcel, its packaging, and the contents clearly. This helps us verify the issue and coordinate with our logistics partner.

An unboxing video is required for claims relating to lost, damaged, tampered, or missing-item shipments, subject to applicable consumer rights and legal requirements. Without that no complaints would be entertained

6. Claim Verification & Resolution

Claims involving lost, damaged, tampered, or missing-item parcels are subject to verification and investigation. Once the required information has been received, the claim resolution process generally takes 15–30 days, depending on the investigation and courier partner's response. We'll keep you informed and work towards a fair resolution in accordance with applicable policies and legal obligations.